Clusterlogics Troubleshooting
cannot Migration using the same read and write storage
Example of error: Fatal error: JobId XXXXXX cannot Migration using the same read and write storage Need make sure Autochanger=yes Maybe updated under admin user level only.
No volumes found for JobId=XXXX
If you get error like: *************************-dir JobId *****: Unable to get Job Volume Parameters. ERR=sql_get.c:400 No volumes found for JobId=XXXX Error mean that job was not properly removed or is corrupted. Solution is just delete missed ...
Physical linux server bmr restore to onapp vm
Common physical disk server is multiply partitions e.g. at list /boot is own partition than onapp supports only one simple partiton per disk with no swap. So if you preform MBR recovery regular way it will not boot. Solution is update disk layout ...
Fatal error: CreateSGenerate VSS snapshots failed
When getting VSS Volume Shadow Copy Service error , it's usually due to NTFS drive not having enough space , VSS core services alone requires at least 500 mb for each volume to be shadow copied , Try to check the event viewer and look for VSS logs , ...
Install BareOS client manually on Windows
Windows Manual installation of BareOS Client Software This should resolve when you try to Update the client via the ClusterLogics GUI Update option and see results like: unable to psexec: ERROR: Cannot connect to svcctl pipe. NT_STATUS_IO_TIMEOUT. OR ...
Install BareOS client automatically on Windows
1. On a freshly installed Windows OS, configure WinRM for HTTPS. Powershell: New-SelfSignedCertificate -DnsName "<YOUR_DNS_NAME>" -CertStoreLocation Cert:\LocalMachine\My CMD: winrm create winrm/config/Listener?Address=*+Transport=HTTPS ...
Incremet hangs on Sending Accurate information
If increment hands after logging "Sending Accurate information." Example: Time: 2018-Nov-29 22:43:12 *******-dir JobId XXXXX: Sending Accurate information. Storage service needs to be restarted. You can do it via GUI or manually: service bareos-sd ...
WHMCS showing blank screen on ClusterLogics link/tab
Please enable error logging within WHMCS install to identify source of the problem Most common scenario involves custom WHMCS themes not written properly and breaking javascript calls. To test, please install default (native) WHMCS theme and test - ...
ERR=The process cannot access the file because it is being used by another process
If ClusterLogics job fails with: ERR=The process cannot access the file because it is being used by another process and the process is a website directory on a windows server, access the server, open IIS, find the website, and restart that site ...
Backup Job Failure - ERR=ERROR: index row size exceeds maximum 2712 for index "path_name_idx
Hello, if you receive a backup error similar to the below Fatal error: sql_create.c:831 Fill Path table Query failed: INSERT INTO Path (Path) SELECT a.Path FROM (SELECT DISTINCT Path FROM batch) AS a WHERE NOT EXISTS (SELECT Path FROM Path WHERE Path ...
Backup fails with ERR=Broken pipe
Check what the value is in the running kernel with: sysctl net.ipv4.tcp_keepalive_time 7200s or 2hrs is the default in most RHEL distributions. We recommend lowering it to 60s. This will apply the change in the running kernel for testing purposes. To ...
Installing lsb on cPanel systems gives Requires: perl-CGI
Error: "Error: Package: redhat-lsb-core-4.0-7.el6.cloudlinux.x86_64 (cloudlinux-x86_64-server-6) Requires: perl-CGI" Resolution: By default, cPanel systems exclude Perl from yum. To resolve the above error, comment out the yum exclude for perl* in ...
Backup Fails with error: Failed to authenticate Storage daemon
Problem: The password used for authentication in SD config does not match that listed in GUI Common Solution: When this occurs you should make sure your SD is updated with the latest release. Please login to your account and perform this ...
Backing Up Servers with a Large amount of File/Folder
If you have a server(s) with a large amount of files/folders and subsequent data that are erroring, especially when taking fulls with B4H, we recommend that you ensure the following settings are in place. 1. Make sure heartbeat is enabled on the ...
wrong system selected (make sure lsb_release is installed)
Bacula4Hosts has installed an OS checking system in order to avoid human error and potentially installing/try to install incorrect packages for the incorrect OS. As a result, before we upload and install any packages, we perform a check of the system ...
Cannot add additional clients/servers - exceeded license volume
When you have exceeded your license limit (for # of clients/servers) - new servers cannot be added To purchase additional "configurable options" - please log into your account > select my services > press the "expanded view link" beside the service > ...
Error: Cannot find any appendable volumes
Problem: the pools size is too small for the amount of data and/or retention period Common Solution: Increase pool size and then reduce retention period if you "must" keep pool sizes to a specific amount of space. Generally "unlimited" pool sizes are ...
Fatal error: Network error with FD during Backup
Related Errors: ERR=Connection reset by peer Fatal error: No Job status returned from FD. Problem: It is likely the server was restarted and/or the ClusterLogics service interrupted Solution: Check firewall, restart service (Linux: service baroes-fd ...
OpenVZ not showing all containers for restore
Solution: add 'Comm Compression = no' to /opt/bacula/etc/bacula-fd.conf to FileDaemon section and restart service: service bacula-fd restart
Windows VSS Snapshot Failures
Phase One : If VSS snapshots are failing via ClusterLogics please check the following: There is at least 5% of disk space available on system drive the VSS plugin is installed To check this, look for Bacula VSS Plugin under Control Panel > Add/Remove ...
Error: ERR=No route to host
Related: Fatal error: bsock.c:136 Unable to connect to Client: FD name Fatal error: No Job status returned from FD Problem: The Catalog server cannot connect to the FD IP/port and/or job was interrupted Common Solution: Please make sure ClusterLogics ...
Error: Failed to connect to Storage daemon: yourSD IP:9103
Problem: The FD cannot connect to the SD IP/port Common Solution: Please make sure you can telnet to the IP and port from the FD to the SD along with telnet from SD to FD port 9102(check any routes and firewall configs). If LAN IPs are in use, make ...
Windows - ClusterLogicsService will not start after Upgrade
Error 2: The sytem cannot find the file specified If you run into an issue trying to start ClusterLogics Service after uninstall and re-install of ClusterLogics as shown in the image: Please "Uninstall" once again, then open a command prompt as ...
BOOTMGR Missing on BMR of Windows
Make sure you boot from the default O.S. installation media / ISO / CD-DVD / once booted up make sure you try to follow the detailed steps below: If this happens login via console to run the following: cdboot D:\windows BOOTREC /FIXMBR BOOTREC ...
Linux - Bareos Service Terminating Immediately on Start
If a server is hard rebooted (due to crash, power loss, etc.) - a stale PID file may be left over and on subsequent restarts - Bareos may appear to start (and then immediately stop). If this is the case - then simply removing the PID file: rm -f ...
Backup Speeds with ClusterLogics
the rate of backups can be influenced by things like IOPS and Port Speeds and Network of course - but, if none of those are an issue, the "normal" items still come into play. our system is designed for 2 things 1) to backup servers, even the heaviest ...
Linux BMR - Broken grub for centos 7 with ext4 fs under onapp
OnAPP with CentOS v7.x does not handle things in a normal and consistent manner as with previous versions of CentOS/RedHat if after recover you have a grub screen which looks like the below on image THE FIX is fairly straight forward. We force OnAPP ...
BMR Across Hypervisors and Dissimilar Hardware
The Clusterlogics platform accommodates migrating VMs and Servers across dissimilar Hypervisors, dissimilar hardware, From Virtual to Physical and Physical to Virtual However, these functions are considered more advanced Sys Admin Functions and are ...
/usr insufficient space on FD (Sever or VM being backed up)
In some scenarios customers may have partitioning configured in such a way that /usr does not have adequate space for backup processes. Typically, and traditionally, a symlink would work, however, with the new ReaR based BMR technology we have rolled ...
Windows BMR Physical Machine
First of the bacula related SOP is detailed in the following article (which mostly works with VMS) but not for PHYSICAL Machines or servers. https://support.bacula4.com/customer/portal/articles/2795465-windows-bmr---clusterlogics PreRequisits: You ...